At Grow with Anna GmbH, we value your satisfaction and want to ensure that your experience with our products and services is positive. If for any reason you are not entirely satisfied with your purchase, you have the right to withdraw from your contract under the following terms and conditions.
1. Right of Withdrawal
You have the right to withdraw from your contract with Grow with Anna GmbH within 14 days from the day you receive your order without providing any reason. To exercise this right, you must inform us of your decision by making an unambiguous statement via email (email@example.com)
2. Returns Process
To make the return process as easy as possible for you you can create a return label in our Post Purchase App: https://growwithanna.hive.app/de/
There you can track and see your order history, change your address, choose returns, and generate returns labels with ease.
3. Return Conditions
In order to be eligible for a return:
- The product must be in its original, unused condition.
- All packaging, accessories, and documentation must be included.
- The product should not be damaged due to improper use.
- You must have a proof of purchase (e.g., order confirmation or receipt).
4. Costs of Return
Customers are responsible for the costs of returning the product, including shipping and handling fees. The product must be returned to the address provided by our Customer Support team.
5. Refund Process
Once we receive your returned product and confirm that it meets the return conditions, we will process your refund as soon as possible. Refunds will be made using the same payment method used for the original purchase. Please note that it may take a few days for the refund to appear in your account.
Certain products and services may be exempt from the right of withdrawal due to their nature. All digital downloads are final and non-refundable.
7. Contact Us
If you have any questions or concerns regarding your right of withdrawal or the return process, please don't hesitate to contact our Customer Support team at firstname.lastname@example.org
Grow with Anna GmbH reserves the right to modify these terms and conditions as required by law and to ensure the best customer experience. Please review this page periodically for any updates and changes.