FAQs

You can pay via Card (Visa, Mastercard, AMEX), PayPal, Apple Pay and Google Pay.

EBook - no shipping fee - PDF download link is sent via email upon order confirmation
Delivery Germany - Shipping fee 2,95€
Delivery Austria - Shipping fee 5,15€
Delivery EU - Shipping fee 5,15€ 

All orders are with an approximate delivery time of 2-8 business days. 
All orders are delivered using a Tracked delivery service. You will receive a tracking number so that you can follow the status of your order on the courier’s website.
Please note that once your order has been handed over to the courier, deliveries are outside of our control and may be subject to additional delays.

Once you have received your tracking number please note the courier's online tracking system can take up to 24 hours to update after your order has been dispatched. It is best to contact the courier company directly with any questions regarding the delivery status of your order. Should you still need help after speaking with the courier, you can email our support team support@growwithanna-shop.com for further help.

Please check the email account used to complete your order. You should receive your order confirmation email within 24 hours.
If you can’t find your email, please check your junk / spam folders. Search your email account for 'Grow with Anna'. 
If you are still unable to find the email you are looking for, please contact our support team support@growwithanna-shop.com

Unfortunately, changes to your order cannot be made after the order has been placed. Please double-check your order details at checkout and again before making your payment. 

Please read our company Refund Policy for more information.

Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact our support team support@growwithanna-shop.com with the following information:
- A full description of the fault
- An attached photograph showing evidence of the fault

Please note issues of this nature need to be reported to us within 30 days. 

Please double-check your address at checkout as your order will be delivered there and you will be responsible for retrieving it. If you realise that your delivery address is wrong before your order is dispatched, please try contacting our support team support@growwithanna-shop.com immediately to notify them and provide the correct address.

Please note that we cannot guarantee amendment requests will be successful as this depends on the status of your order when your request is reviewed.

If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded and you will need to create another order again. You will not be refunded for postage as we have incurred the cost sending you the order.